Home

Experience

Portfolio

Contact

Farhana Hossain

New York | 929.365.8413 | farhana.hossainse@gmail.com | hfarhana.com | linkedin.com/in/hfarhana

Programming Languages & Frameworks

  • JavaScript
  • TypeScript
  • Java
  • HTML5
  • CSS3
  • React.js
  • tRPC
  • Node.js (including Mongoose and Multer)
  • Express.js
  • Next.js
  • Python
  • Django
1 / 9
    • Identified gaps in the vehicle delivery experience and partnered with sales, service, and administrative teams to streamline in-store and digital touchpoints, resulting in a 24% increase in customer satisfaction survey scores.
    • Addressed frequent customer inquiries by delivering personalized tutorials and follow-ups on vehicle features, system integrations, and mobile app usage, resulting in a 30% reduction in manual support interventions.
    • Recognizing the need to stay technically sharp, built side projects including Arena Shop, Gift Card Assignment, and Battle Ship to apply modern development practices and strengthen full stack proficiency.
    Lexus: Professional Development & Technology Specialist

    Nov 2024 - Present

    Lexus is an automotive company that takes inspired design, relentless innovation and uninhibited performance and turns them into passionate, moving experiences. GCU is a private Christian university dedicated to helping students change their lives for the better through education.
    • Proactively built internal tools and client-facing SaaS solutions using Next.js, TypeScript, Node.js, and AWS to improve product usability and scalability, leading to faster workflows and increased customer satisfaction.
    • Introduced automated testing using Playwright and CI/CD to improve deployment reliability, and optimized legacy code with Datadog insights, resulting in a 20% performance improvement across key features.
    • Collaborated with stakeholders, sales, and customer success teams to refine existing features and incorporate feedback, streamlining product development and reducing delivery times by 15%.
    • Identified critical flaws in the legacy billing system and designed and implemented the company’s first usage-based billing solution using Stripe, enabling real-time subscription updates, leading to 40% decrease in support tickets.
    • Advocated for and led multiple high-impact projects, including a zero-downtime revamp and migration of a client’s services to AWS, a HubSpot-to-Snowflake data integration, and a custom solution using Jaccard similarity with a client’s API, improving data accuracy, scalability, and marketing automation workflows.
    SyncSmart: Software Engineer

    Apr 2023 - Nov 2024

    SyncSmart is a B2B SaaS startup & HubSpot partner, delivering customized sales and marketing technology solutions. Role centered on designing, developing, and implementing critical software solutions that addressed specific business needs and streamlined client operations.
    • Mentored aspiring software engineers through one-on-one support, project guidance, and code reviews across technologies like Python, JavaScript, and Express.js, helping students gain confidence and accelerate technical growth.
    • Observed recurring challenges in project execution and tailored code reviews to emphasize clean structure, scalable architecture, and core programming concepts, leading to a 20% increase in project completion rates.
    • Recognized varying learning needs among students and adapted mentorship strategies to promote engineering best practices, fostering a more inclusive and collaborative learning environment.
    General Assembly: Full Stack Associate

    Oct 2022 - Apr 2023

    GA is a global pioneer in tech training from data analytics to software engineering.
    • Analyzed data from over 200 active accounts to generate comprehensive reports, guiding sales strategies and identifying growth opportunities through analytical problem-solving, providing customer support, and ability to collaborative efficiently to enhance customer experience.
    • Secured a 10% revenue increase through strategic account management, resulting in strengthened client relationships and fostered global collaboration with overseas offices.
    OEC Group New York: Sales Support Coordinator

    Sep 2021 - Oct 2022

    OEC is an international freight transportation, logistics (supply chain and manufacturing), and information services provider.
    • Degree: Master of Science, Software Engineering
    • Enhancing expertise in software development, systems design, and advanced technology solutions.
    Grand Canyon Unversity: Student

    Nov 2024 - Present

    Grand Canyon University is a private Christian university dedicated to helping students change their lives for the better through education.
    • Mastered full-stack software development skills within a rigorous six-month program, graduating as a top performer.
    General Assembly: Full Stack Software Engineer Immersive Fellow

    Mar 2022 - Sep 2022

    General Assembly is a global pioneer in tech training from data analytics to software engineering.
    • Degree: Bachelor of Science, Biology
    • Graduated within an accelerated 2.5-year timeline as a Capstone Scholarship recipient with a Minor in Chemistry.
    Howard University: Student

    Aug 2015 - Dec 2017

    Howard University is a private, historically Black research institution that prepares students using the motto `Excellence in Truth and Service`.