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Farhana Hossain

New York | 929.365.8413 | farhana.hossainse@gmail.com | hfarhana.com | linkedin.com/in/hfarhana

Programming Languages & Frameworks

  • JavaScript
  • TypeScript
  • Java
  • HTML5
  • CSS3
  • React.js
  • tRPC
  • Node.js (including Mongoose and Multer)
  • Express.js
  • Next.js
  • Python
  • Django
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    • Pursuing a Master of Science in Software Engineering from Grand Canyon University, enhancing expertise in software development, systems design, and advanced technology solutions.
    • Collaborated with sales, service, and admin teams to deliver seamless experiences across customer touchpoints, reflecting strong cross-functional communication and coordination.
    • Improved customer satisfaction survey scores by 24% through clear communication and troubleshooting of technical issues related to vehicle software and the Lexus mobile app.
    Grand Cayon University & Lexus: Professional Development & Technology Specialist

    Jan 2024 - Present

    Lexus is an automotive company that takes inspired design, relentless innovation and uninhibited performance and turns them into passionate, moving experiences. GCU is a private Christian university dedicated to helping students change their lives for the better through education.
    • Accelerated product adoption and customer satisfaction at a fast-paced startup by developing robust internal tools and client-facing SaaS products using React, TypeScript, Node.js, and AWS, enabling scalable and efficient workflows.
    • Owned QA and testing across all features, leveraging Playwright, Datadog, and CI/CD to ensure stable, high-quality deployments; contributed to a 20% performance improvement through legacy optimization.
    • Worked directly with and assisted stakeholders to define and refine features, collaborating with sales and customer success teams to integrate feedback and improve user satisfaction.
    • Spearheaded the company’s first usage-based billing system integrated with Stripe and led a zero-downtime migration of client services to AWS, resulting in a 30% reduction in manual intervention and improved scalability.
    • Delivered high-impact solutions under evolving requirements, contributing to rapid iteration cycles and large-scale projects that drove a 40% increase in user engagement.
    SyncSmart: Software Engineer

    Apr 2023 - Jan 2024

    SyncSmart is a B2B SaaS startup & HubSpot partner, delivering customized sales and marketing technology solutions. Role centered on designing, developing, and implementing critical software solutions that addressed specific business needs and streamlined client operations.
    • Delivered technical instruction to over 50 students on modern web technologies including Python and Express.js.
    • Provided detailed feedback on assignments and debugging assistance, improving student project completion rates by 20%.
    • Adapted teaching methods to diverse learning styles, fostering an inclusive environment that increased student engagement.
    General Assembly: Full Stack Instructional Associate

    Oct 2022 - Apr 2023

    GA is a global pioneer in tech training from data analytics to software engineering.
    • Designed and deployed a scalable, cloud-based backend architecture on AWS using serverless technologies such as DynamoDB and Lambda, supporting projected app growth and improving backend performance by 30%.
    • Led a team of engineers by defining clear backend development tasks and coordinating workflows, resulting in a 25% faster feature delivery cycle aligned with product goals.
    • Contributed to frontend development with React.js, enhancing user experience and reducing integration issues by 15%.
    Lion.app: Backend Software Engineer + Team Lead

    Mar 2023 - April 2023

    Lion.app connects professionals with companies through apprenticeships for nontraditional and disadvantaged groups getting into tech.
    • Analyzed data from over 200 active accounts to generate comprehensive reports, guiding sales strategies and identifying growth opportunities through analytical problem-solving, providing customer support, and ability to collaborative efficiently to enhance customer experience.
    • Secured a 10% revenue increase through strategic account management, resulting in strengthened client relationships and fostered global collaboration with overseas offices.
    OEC Group New York: Sales Support Coordinator

    Sep 2021 - Nov 2022

    OEC is an international freight transportation, logistics (supply chain and manufacturing), and information services provider.
    • Mastered full-stack software development skills within a rigorous six-month program, graduating as a top performer.
    General Assembly: Full Stack Software Engineer Immersive Fellow

    Mar 2022 - Sep 2022

    GA is a global pioneer in tech training from data analytics to software engineering.
    • Degree: Bachelor of Science, Biology
    • Graduated within an accelerated 2.5-year timeline as a Capstone Scholarship recipient with a Minor in Chemistry with 3.63 GPA.
    Howard University: Student

    Aug 2015 - Dec 2017

    Howard University is a private, historically Black research institution that prepares students using the motto `Excellence in Truth and Service`.